Not sure this is the kind of thing I should be posting, but i’m honest, and this was always meant to be a guide and diary, of my introduction to the world of commercial UAS flying.
I crashed my Phantom 2 Vision Plus.
Aaaaaaahhhhhhhhh. Ok, it wasn’t necessarily a crash, more of a drop from a height. Yeah it was a crash.
I know exactly what i did, and i had planned for it, but i wasn’t expecting it to do what it did (and i need to point out i was in the middle of a desert field, so not one was at risk!).
I wanted to see what would happen if i lost power to the Controller. Its a sensible thing to be aware of, so i decided i would turn off the Handset and see what the Phantom would do.
I hovered the Phantom in front of me, about 10 feet away and about 8 feet from the ground. I turned off the controller. The lights on the Phantom stopped flashing green, and flashed yellow. It then went up into the air on its own accord to about 15 – 20 feet. It hovered there for about 30 seconds, then i switched the controller back on. After a few more seconds the lights flashed green, and then for some reason, a reason i will never know, i moved both sticks down and in, and turned off the Phantom. While it was still up in the air……
It fell almost straight down, the right side landing on a raised mound of grass. The Phantom was fine, but the Camera and Gimbal, not so much.
As one side had hit the ground at a slightly funny angle, the Gimbal had detached from the underside of the Phantom from one of the four attachments. This resulted in the Gimbal hitting the ground at an awkward angle, and actually bending the Gimbal arm.
I took the Phantom home, gave it a clear, watched a few youtube video on DJI Phantom Gimbal repairs, and then removed the Gimbal and Camera from the Phantom to inspected the damage.
As you can see from the picture, it is quiet bent, however the Camera still works fine, gives clear pictures and can be still controlled through the App. The issue is the Gimbal itself.
I decided i needed to call an Authorised DJI Repair Center. I gave Heliguy a ring but was quiet disappointed with their customer service. The chap i spoke to just told me he would send a repair form via email, to complete and send it back. I was quiet surprised that he never even asked what the issue actually was!
So i called Quadcopters instead. I got through to a very helpful chap (i want to call him Lee, but i might be wrong!). He asked what the issue was, what had happened. I told him all. He suggested that in all likely hood the Camera and Gimbal would need to be replaced, as they are complete units and DJI do not sell the parts separately.
We spoke for about 15 minutes, he suggested that i contact DJI directly, which i did, this morning.
DJI where also, very helpful. The guy i emailed asked me to send him some pics, i did. He came back very quickly to say it would need to be sent to them for repair, he would send me out a form to complete, package and post the Camera and Gimbal to them in Germany. The repair would take between 15 to 20 days at a cost of roughly £200.
Not bad. Not great. It would be nice of DJI to sell the parts of the Camera and Gimbal separately, as i quick google search illustrates. There are a lot of Phantom Vision 2 Plus users posting videos, pictures or comments on forums about damaged Camera units and how expensive a full brand new replacement can cost. Heliguy are currently selling them for £496. (Which really is half the price of a brand new system. If you can pick up a second hand one for £700, your almost better buying an additional system. At least then you have a working camera, spare battery and spare Phantom, should you ever break that too!) I have also seen them on ebay, from Hong Kong for about £350.
So i have boxed up the C&G and will be posting it first class tomorrow. I shall report their findings, costs, repair time etc as and when they get in touch.
Until then, i looks like i’m going to use these next few weeks to practice manoeuvres in preparation for my Flight Assessment.
Thumbs Up!
Heliguy Camera and Gimbal – http://www.helipal.com/product_info.php?currency=GBP&products_id=11698&gclid=Cj0KEQiAiamlBRCgj83PiYm6–gBEiQArnojDxYOJItnWrmFuMnm3iB_-IzAKaCaJB0xjnmP4nwsYboaArM68P8HAQ